The EZYAIR Price Guarantee

While there is no doubt that EZYAIR will always enterprise to get the business, EZYAIR does not have a 'stack em high, sell em low' business model like some bulk retailers.

First and foremost, EZYAIR are specialist air conditioning installers.

We offer a specialised service which guarantees not only the best system for the application, but guarantee that it is installed by our own dedicated team, to the highest standard both technical and physical benchmarks.

The EZYAIR Price Guarantee

We are confident you will not find a better price for supply and installation of the same air conditioning system, with the same installation workmanship, the same materials with the same warranty from a competitor in the Melbourne Metropolitan area.

If you do - let us know and we will gladly beat it.

EZYAIR's Value

1. The value of expert advice, experience and service.
2. The value of choice between the best quality brands on the market.
3. The value of employing skilled Australian Staff.
4. The value of sustainable growth to enable a strong and competitive business.

What happens if the unit is DOA?

If you have NOT purchased the air conditioner from EZYAIR and EZYAIR install it to discover that it is DOA (dead on arrival).

1. EZYAIR will invoice you for the original installation
2. Invoice you for decomissioning the faulty unit
3. Invoice you for re-installing the replacement unit.

You will then have to chase the retailer who you bought it off, to pay for EZYAIR's services. 

As most bulk stores run on such skinny margins, it is likely that you will have fight on your hands to get any money from them to pay for the removal and re-installation of the faulty unit.

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If you have purchased the air conditioner from EZYAIR and the unit is DOA, EZYAIR will remove the unit and install the new unit, free of charge.

What happens if the unit is damaged in transit?

OK - so you've bought the air conditioner from a bulk store and EZYAIR open it to discover that is has been damaged in transit and advise you the stock is damaged.

1. You have to pack the stock up and wait for it to get picked up.
2. You need to wait for the retailer to authorise a replacement.
3. You have to wait for delivery of the replacement unit.

After all this time, you will have to wait until EZYAIR are available to install your air conditioner (usually a matter of weeks during summer or winter).

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If you have purchased the air conditioner from EZYAIR - and they discover it has been damaged in transit - EZYAIR will rush a new unit to your place - and complete the installation on the same day.

What happens if the unit stops working during the warranty period?

If you have NOT purchased the air conditioner from EZYAIR - and it stops working during the warranty period (anywhere up to 5 years later), you need to contact the retailer.

Once you contact the retailer, they will tell you who to call for a warranty claim. You then have to find and produce your proof of purchase and contact the service agent.

You then call the service agent who will come to your home and establish the problem. The service agent will then leave - and return with the part to repair the air conditioner.

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If you have purchased the air conditioner from EZYAIR:

• Call 1300 EZYAIR (1300 399 247) at any time during the warranty period and a technician will either diagnose the fault over the phone - or send a technician out FREE of charge to establish the fault.
  
• EZYAIR will either rectify the fault when they come out or book the service call for you.
  
• EZYAIR will have the date of purchase, model number, serial number on file for you, so you don't have to find a thing.
  
• EZYAIR will then do everything they can to expedite a satisfactory soloution for you.

Conclusion

While EZYAIR understand that some customers will purchase from bulk stores - and we are happy to install the units for them - we hope this information gives customers the right information to make an informed decision when purchasing their air conditioner.

If you would like more information, please contact us by phone: 1300 EZYAIR (1300 399 247) or via our contact page!

EZYAIR hits 300+ reviews

EZYAIR are proud to announce they have reached a milestone of over 300 reviews on Customer Review Site 'Word Of Mouth On The Web' (www.womo.com.au).

We would like to thank our entire team for achieving another goal, our suppliers for supporting us - and most importantly, our wonderful customers for giving us the chance to be the best we can.

This was the 300th review:

" I had two new air conditioning units installed, Dan and his team were punctual, affordable, knowledgeable and efficient. They fit my job in within 2 weeks of my order and took minimal time to complete the install. The team were neat and friendly and took the time to explain everything to me personally along the way. I have used this company twice and been blown away on both occasions, I would employ EZYAIR every time! "

We are stoked to be voted the best air conditioning company in Melbourne for the 4th year in a row. We look forward to reaching more important goals in the years to come.

Rock.